What is dog daycare?

At Kip, we pride ourselves on creating happy days and happy stays for your four-legged friends. We’re paw-sionate about creating the perfect doggy daycare environment for your pooch. When you want your dog to get the exercise they need, to be mentally stimulated and to make new friends in a safe setting, Kip doggy daycare is the place to be.

Your canine companion will enjoy plenty of social playtime in our fully air-conditioned play areas. Our animal-loving crew of carers will make sure that when your precious pup goes home, they’ll be all tuckered out and ready for a kip.

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What is dog daycare?

How it works

A Kip day normally starts bright and early at 7am with many of our pet parents dropping their fun-loving furballs off on their way to work. Because we know all dogs have different paw-sonalities, likes and dislikes, we start the day by finding the right group of pals for every pooch based on their size and how they like to play.

Then, the fun begins. Your furry adventurer will play games and make friends under the supervision of our Kip crew, who know exactly when it's time for a game of fetch and time for a rest! Getting this balance right helps us make sure that every dog has a great day every time and goes home as happy as can be.

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How it works

Your doggo’s day is divided into morning and afternoon play sessions. In between, we have quiet (yes, quiet!) time so they can recharge for more fun. They’ll also get tasty treats as a reward for good behaviour under the care of our team.

And we know you want in on the fun. Don’t worry – we’ve got you covered! Every day, we share some of the best Kip moments via your Customer Portal and on our social media pages, so make sure you give us a follow!

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Trial Day Requirements

Your first day

Before you join the Kip family, we ask that your pup completes a trial day with us. All of our canine companions have passed this assessment to make sure they’re a great fit for daycare and to ensure the health and safety of the whole Kip family.

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Trial days are usually held on our quieter days. First, we give your pooch a gentle introduction to the daycare environment by matching them with a small group of regulars that play well with new dogs and see how they settle in.

Then once they've had a chance to meet some new dogs and explore all the new sights, sounds and smells, we'll start introducing them to more of the other dogs so we can see how they play.

For this trial day we ask that you or a trusted person is available at short notice in case we need to phone you or ask you to come and pick up your pup.

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Trial Day Requirements

- Puppies must be fully vaccinated (+7 days) to attend trial day
- Dogs must be de-sexed by 12 months
- Pet parents must present an up-to-date C5 vaccination certificate and complete the Kip onboarding questions

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Happy Customers

I can’t speak highly enough of this dog daycare. Our pup Olly just loves spending time here. The ladies take such good care of him and we can tell they treat all the pups like their own. Olly adores the staff just as much as he loves playing all day with the other pups. It has been so worthwhile for us, and has really helped Olly learn to play and respond calmly to other dogs. We wouldn’t take him anywhere else!



Our dog Gethin (Labrador cross) loves it! Staff are always friendly and he is always excited when we pull up to drop him off! Always comes home tired after he's had a busy day playing.



Daycare Membership FAQs

I have two dogs, do I need to buy two memberships?

No, you can use your membership for all of your dogs. If you bring your two dogs to daycare, you can use your free day for one and the other will be just the discounted additional day rate.

When you first sign up you’ll be charged for the first week, including a free daycare day that you can use straight away.

Every Saturday you’ll then be automatically charged for any daycares, retail, or other services you haven’t paid for from the week, as well as the membership fee for the upcoming week.

As well as getting discounted daycare days every week, you will get 10% off all retail, training, washes and transport (where applicable).

Yes, you can cancel any time after the first three weeks.

By signing up to a Kip Membership (a “membership”), you agree to the following Terms and Conditions.

1. Payment Schedule:
- You will be charged your first Weekly Membership Fee on the day you purchase a membership. This entitles you to all of the perks of the membership from the date of purchase until midnight on the next Saturday.
- After this, every Saturday you will be charged for any goods or services you have received from Kip that you have not been billed for.
- In addition, you will also be charged the Weekly Membership Fee every Saturday.

2. Payment Amounts
- When you purchase a membership we will inform you of the Weekly Membership Fee, the Additional Daycare Fee, and any discounts to which you are entitled.
- We reserve the right to change these prices at any time and at our complete discretion by providing you with at least fourteen days’ written notice sent to the preferred email address provided by you. At this time you will have the right to end your membership at no penalty.

3. Debit or Credit Card Authorisation
- You request and authorise us to arrange, through our own financial institution, a charge to your debit or credit card of any amount we have deemed payable by you. This debit or charge will be made through via the Stripe payment processing platform from the credit or debit card nominated by you.
- You agree that by purchasing a membership, you have understood and agreed to the terms and conditions governing the debit arrangements between you and Kip as set out in this Request.

4. Cancelling your membership
- You may cancel your membership at any time after the minimum membership period by providing us with written instructions via email at [email protected] or by cancelling your membership within the PetBooking online portal.
- The minimum membership period is twenty-one days for standard memberships and six months for unlimited memberships.

5. Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your nominated credit or debit account to allow a payment to be made in accordance with this agreement.
- If there are insufficient clear funds in your account to meet a debit payment you may be charged a fee and/or interest by your financial institution, we may charge you reasonable costs incurred by us on account of there being insufficient funds, and
you must arrange for the payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct.

6. Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly on (03) 9532 3002 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging a refund to your account (including interest and charges) accordingly via the Stripe payments platform. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.

Frequently Asked Questions

What does doggy daycare include?

At Kip doggy daycare your furry explorer will get the opportunity to discover our many fully air-conditioned play stations and make friends with other furballs. Your doggy will have access to water throughout the day and our team of expert carers will reward good behaviour with tasty treats.

Before your pooch joins us at daycare they’ll have completed a trial day to check the daycare environment’s right for them. Our trial days are usually held on quieter days so as not to overwhelm your furball. Once your dog starts at daycare, we make sure to place your dog with a group of similar paw-sonalities. That way, they’ll get the right balance of fun and chill they need and have the best day, every day.

When your dog comes in for their trial day, we start by introducing them to a small group of regulars that we think will be a good match. Then we watch them closely as they meet their new friends and test out all of the sights, smells and noises of the daycare environment. As they get more settled we'll move them between groups based on their energy level and play style and get an understanding of how they are enjoying the environment.
At the end of the day we'll discuss the day and walk you through their report card. Remember that not all doggos will
be suitable, and not all dogs will settle completely on
their first day. We'll be sure to let you know how well your dog fit in in the Kip environment and how often we recommend they come back.
Different daycares have different philosophies on which dogs to take, and we believe it's essential that all our dogs LOVE coming to daycare, rather than just tolerating it.

Your dog's safety is our number one priority. We're proud of the work we've put in to our daycare centres to make sure they are at a best-in-class standard for safety and cleanliness.

Our floors are non-slip and impervious to make sure they stay clean and free from germs and odours. All of our play yards are separated by 1.8m+ fences and are big enough to play in, but small enough that one staff member can easily manage the whole group. We also have at least two gates between every dog and the exit at all times.